B2B SaaS Customer Success Manager



This is a Full-time position in Riga, Latvia posted Nov 14.

B2B SaaS Customer Success Manager (System Architect or Project, Relationship or Account Manager)
Customer Success — Old Riga, Latvia

Department Customer Success
Employment Type Full-Time
Minimum Experience 1 year in one of the listed positions
Compensation Competitive

About Lokalise

Lokalise is a profitable, fast-growing SaaS company and one of Latvia’s most successful startups. We are an advanced translation management tool helping tech-savvy corporate customers to localize (translate) their web apps, websites, mobile apps, games, and software in general. In a little less than 2 years, we have established a leading reputation with more than 1,000 companies including Vodafone, Shopify, BAYER, Revolut, and many others. According to them, “besides Lokalise there is nothing worth trying in translation and localization”. Lokalise’s founding idea was combining all old and new localization-related features with a clean interface at an affordable price.

What are we looking for?

We are currently looking for a Customer Success Manager who would be making sure that our several hundred paying customers are happy with Lokalise. This is not Customer Support, instead, it is more of a mix of project management and customer relationship. Do not be afraid of the number, most of them are happy enough already with an NPS of 60+, and definitely do not require daily or weekly attention, more probably, it would be monthly and quarterly. You would learn their localization processes and requirements, and find the best fit between those and the functionality of Lokalise.

Expected impact

• High NPS
• Retention and upgrades
• Good reviews and references
• NNMRR growth

Requirements / the ideal candidate:

• Proven experience of selling IT products to both SME and enterprise segment
• Understand the decision making when an SME or an enterprise buys a SaaS service
• Willingness to learn and advance
• Ability to plan and execute
• Keen interest in product/technology altogether
• Fluent written and spoken English

What else to know:

The position is a great opportunity to grow with the world’s leading product, as well as to influence and impact a company in rapid growth, catching a wave of international opportunities. You will become a key part of the team, your work will have a direct influence on the revenue growth of the company.
The position is well-paid, with a flexible working day and an attractive incentive structure exceeding several € K/mo.
You will work from one of the best offices in Old Riga with bicycle storage, shared electric scooters, two foosball tables and watching Silicon Valley series.

Skills Required

  • Proven experience of selling IT products
  • Fluent written and spoken English

How to Apply

Send your CV along with a motivation letter to jobs@lokalise.co